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Terms & Conditions

1. Use of this website

Your use of this site confirms your acceptance of the following terms and conditions. If you disagree with any of these conditions, you must not use our site. Therefore it is advisable that you read the terms and condition page before you start using this website.

1.1 We reserve all rights to change our terms and conditions at any time. You should therefore check the terms of use regularly to ensure you are well-aware of the revised provisions. If you continue to use our website after being notified about the changes on our site’s home page, it shows your acceptance to the revised terms.

1.2 These include the terms and conditions that govern:

  1. your use of our Website;
  2. your use of the services and products offered through our Website;
  3. your rights to link to our Website;
  4. how we will use and protect information about you (see our separate “Privacy Policy”) and
  5. your obligations when uploading comments to our Website.

1.3 We may change our Terms from time to time. The revised Terms will be available through the Website. You should check the Terms of Use regularly to ensure that you are happy with any changes. You will be deemed to have accepted any changes to the Terms of Use after you have been notified of the changes on our Website home page and you continue to access or use the Website.

1.4 We may change the content of the Website at any time without notice to you. We reserve the right to withdraw, vary or suspend the service at any time without notice.

1.5 We shall not be liable for any failure arising in the Website which arises from incompatibility with your computer or other portable device (including, without limitation, minimum storage and memory requirements from time to time).

1.6 Materials posted on our Website are not intended as advice and should not be relied upon as such. We therefore disclaim all liability and responsibility arising from any reliance placed on such information to the fullest extent permissible by law. Where we provide details of our restaurant menus, we make no promise that those details will be available in a particular restaurant on a particular day – all menus are subject to availability.

1.7 You can view and print a copy of the images and content on our website but strictly in accordance to our reuse policy. If you use our materials for any purpose, quote from and also cite the website for acknowledgement. All intellectual rights to the website and material are owned and licensed to us and your use of our website and material is subject to the restrictions given below:

  1. remove any copyright or other proprietary notices contained in the Materials;
  2. use any Materials from the Website in any manner that may infringe any copyright, intellectual property right or proprietary right of us or any third parties; or
  3. reproduce, modify, display, perform, publish, distribute, disseminate, broadcast, frame, communicate to the public or circulate to any third party or exploit this Website and/or the Materials for any commercial purpose, without our prior written consent.

1.8 We reserve all rights in and to the www.udoncafe.co.uk domain name and any related domains and sub-domains, the name "Udon Cafe", our logo, service marks, trading names and/or any trademarks. Other trademarks, products and company names mentioned on the Website may be trademarks of their respective owners or licensors and the rights in such marks are reserved to their respective owners or licensors.

1.9 You may link to any page of the Website for non commercial purposes provided that you do so in a way that is fair and legal and which does not damage our reputation or take advantage of it. For the avoidance of doubt, the linking site must not contain any adult or illegal material or any material that is offensive, harassing or otherwise objectionable. You must not link to our Website in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not remove or obscure by framing or otherwise, advertisements, any copyright notice, or other information published on the Website. Our Website must not be framed on any other site. Views and opinions expressed in user generated content linked from this Website are the opinions of those users and do not represent the views, opinions, beliefs or values of Udon Cafe and Udon Cafe accepts no responsibility for such content. We reserve the right to withdraw linking permission at any time and without notice.

1.10 We collect information from you at various places on the website, for example when you order online and when you register as a user. Please see our Privacy Policy for details of how we will process your personal data and use cookies.

1.11 Our Website and/or the Materials may contain links to third party websites for example to Facebook and Twitter. Your browsing and interaction on any other website, including websites which have a link to our Website, is subject to that website’s own rules and policies including in relation to privacy. Please read those rules and policies before proceeding. If you decide to visit any third party site, you do so at your own risk. We are not responsible for the content, accuracy or opinions expressed in such websites. Links do not imply that we are, or our Website is, affiliated to or associated with such sites. The inclusion of any link in our communications with you does not imply endorsement by us of the linked site. If you decide to access linked third party websites, you do so at your own risk. Your browsing and interaction on any other website, including websites which are linked to ours is subject to that website’s own rules and policies.

1.12 This website is provided for users in the United Kingdom only. Users from outside the United Kingdom access the website at their own risk.

1.13 To the fullest extent permissible by law, we exclude and disclaim all warranties, terms, conditions and representations that might otherwise be implied by law in relation to this Website. In particular we do not represent or warrant that the Website will be error-free, free of viruses or other harmful components, or that defects will be corrected. You must take your own precautions in this respect. We do not accept liability for any failure to maintain the Website. We shall not be liable, under these Terms of Use for any indirect, special, incidental or consequential damages or otherwise, even if advised of the possibility of such damages. The Materials may contain inaccuracies and typographical errors. We do not warrant the accuracy or completeness of the Materials. We shall not be liable for any loss caused as a result of your actions or inactions based on the Materials available on this Website. However, nothing in these Terms of Use shall affect your statutory rights, and nothing in these Terms of Use shall exclude our liability for:

  1. death or personal injury arising through negligence;
  2. fraudulent misrepresentation; and/or
  3. anything else that cannot be excluded or limited by us under English law.

2. Registered users

2.1 You may register by means of the Website for example to create an account, save contact information and payment details for future use, and create a profile of personal preferences (“User’s profile”). Access to any User’s Profile is controlled by username and password. Registered Users will be able to exercise User’s Profile of the site on the basis that:

  1. Username and password are personal to individual Registered Users and shall not be used by anyone else;
  2. Registered Users provide true, accurate, current and complete information about themselves as requested in the registration form;
  3. Registered Users do not do anything that would assist anyone who is not a Registered User to gain access to the profile of another Registered User or the information contained therein;
  4. Registered Users do not maliciously create additional registration accounts for the purpose of abusing the functionality of the site, or other users; nor do they seek to pass themselves off as another user;
  5. Registered Users have read and understood the Website Terms of Use and the Privacy Policy. Udon Cafe reserves the right to cancel membership to the Website and/or withdraw any or all of a User’s Profile. We shall not be liable for any loss or damages whatsoever arising from a Registered User’s inability to access any pages on the site.

2.2 You agree to compensate us and our respective directors, officers, employees, and applicable third parties in full from and against all third party claims, liabilities, losses and expenses (including reasonable legal fees) suffered by such persons arising out of, or related to or which may arise from any content as a result of your registration as a Registered User and/or any breach by you of any term of these Terms of Use.

3. Law

3.1 These Terms of Use shall be governed by the laws of England and Wales and any matter or dispute arising in connection with them shall be subject to the exclusive jurisdiction of the courts of England and Wales. All contracts formed by these Terms shall be construed in English. You are responsible for compliance with applicable local laws relating to the use of or otherwise connected with the Website. To the extent that the Website or any activity contemplated by it would infringe any law of a jurisdiction other than England, then you are prohibited from accessing or using the Website or attempting to carry on any such offending activity and this provision shall override all other provisions of these Terms.

4. Food allergies and intolerances

4.1 Note that before you place an order, please speak to a member of staff about any requirements for you or anyone who is sharing the meal with you. If you, or any other person partaking of any item in the order, have an allergy, you should not order online.

4.2 While we do our best to reduce the risk of cross-contamination in our kitchens, we cannot guarantee that any of our dishes are free from allergens, and therefore cannot accept any liability in this respect. Anyone with a severe allergy is advised to assess his or her own risk and consume dishes at his or her own risk.

5. Takeaway and delivery service

5.1 These Terms and Conditions apply to all online orders for the supply of takeaway products ("Products") by us to you, such products either to be collected by you or delivered by means of our delivery service ("Delivery Service”)

5.2 You must be aged 18 or over and must be legally capable of entering into binding contracts to place an order on our Website.

5.3 All orders for Products shall be deemed to be an offer by you in accordance with these Terms and Conditions, which if accepted by us will create a binding contract. Your card or account will be debited with the value of your Products when you click the "confirm" button, these sums will be refunded to you if we notify you that we are unable to accept your order.

5.4 Acceptance of the order shall be at our discretion and shall occur when you receive an on-screen message and e-mail confirming your order has been placed. We reserve the right to refuse your order for any reason should we consider it necessary. We are unable to accept orders less than 30 minutes before the stated closing time

5.5 Sometimes Products listed on our Website may be incorrectly priced due to technical or human error. If we become aware of an error we will verify the price with you prior to accepting your order and you will have the opportunity to decide whether or not you wish to proceed with your order. All prices stated on the Website are inclusive of VAT and any other applicable taxes. The price of any Product may vary from time to time.

5.6 When placing an order either by our Website you can pay by Paypal (debit card or credit card payment through Paypal). Further details of the cards and methods of payment we accept are listed on the Website. If you wish to pay by any other method you will need to visit a restaurant to place your order. By providing us with payment details you promise that you are authorised to use the account details submitted by you. You promise to indemnify us for any claims, losses or damages incurred by us or our affiliates or business partners as a result of any unauthorised or fraudulent use by you of a credit or debit account. By providing us with payment details you promise that you are authorised to use the account details submitted by you. You promise to indemnify us for any claims, losses or damages incurred by us as a result of any unauthorised or fraudulent use by you of a credit or debit account. Credit card details are entered on a secured page and that they are transferred using SSL or another technology, depending on what applies. Your choice of payment method is subject to the terms and conditions of your card or account provider. If for any reason we are unable to obtain any payment due to us by you from your card or account provider, you agree to immediately pay such amount to us using other means. We reserve the right to terminate this agreement with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage. 

5.7 All Product orders are subject to availability and usually, the delivery time is 30-60 min, depending on how busy we are. If a Product you have requested is not available, the restaurant will use reasonable endeavours to provide as close an alternative as possible and will advise you by telephone, text message and/or email of this change. If you do not want to accept the alternative, your order will be cancelled and you may either re-order an alternative Product or receive a full refund in relation to the amended Product if your payment has already been taken. In the event that you are unable to collect your order and have not contacted the restaurant prior to your collection time to request a cancellation, a refund will not be permitted, apart from in exceptional circumstances where any refund will be at our discretion.

5.8 Delivery service is available on orders over £15 within 4 miles. Free home delivery is available for orders over £18 within 3 miles. We charge £1.5 delivery fee for any orders under £18 (over £15), or any orders over 3 miles (under 4 miles). 10% Discount on collections for order over £18 (cash only). Last order for delivery is 10:30 pm.

5.9 We reserve the right to cancel an order in circumstances where we are unable to fulfil your order for reasons outside our control. We will notify you immediately if this is the case and you will receive a full refund in relation to the Product if your payment has already been taken. When issuing a refund, we will endeavour to refund the monies to the card or account used to pay for the order within 3 to 10 working days.

6. General

6.1 To the fullest extent permitted by law, and save in respect of death or personal injury caused by our negligence, we exclude all liability arising out of its supply of the Products or your use of our Website. Nothing in these conditions shall affect your statutory rights.

6.2 Products purchased from us my not be used for the purposes of resale or any other commercial use.

6.3 We may revise and amend these terms and conditions from time to time. The revised terms and conditions will be available via our website. You should check these terms and conditions regularly to ensure that you are happy with any changes. You will be deemed to have accepted any changes to the terms and conditions at the time of placing an order.

6.4 These Terms are personal to you and us and may not be enforced by any third party, whether pursuant to the Contracts (Rights of Third Parties) Act 1999 or otherwise.

6.5 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (a "Force Majeure Event"). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

  1. strikes, lock-outs or other industrial action;
  2. impossibility of the use of public or private telecommunications networks;
  3. non-performance by suppliers or subcontractors.