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Privacy Policy

1. Privacy and your personal data

1.1 At Udon Cafe, your privacy is our top priority. Please continue reading to learn about our personally identifiable data collection practices and uses.

1.1 This policy applies to the information gathered by us and provided by you, in our restaurant, over our website or on call.

1.2 It is intended to inform you, the user, on how we collect and use the data so that you can make an informed decision whether or not to use our site and services.

1.3 All your personally identifiable data is held & used in compliance with the Data Protection Act 1998.

2. What Information Do We Collect on our Website?

2.1 When you visit our Website you may provide us with personal information such as name, address, email address, mobile phone number, date of birth, credit/debit card number, and details about other members of your family who might be interested in our services ("Information"). You may provide us with Information in a number of ways:

  1. by supplying us with the Information as listed above, on an individual basis by registering as a Registered User or by subscribing to receive updates or offers from us (note that to become a Registered User you must provide us with your name, address, date of birth and email address, but you may provide us with additional information if you choose to do so; and
  2. by corresponding with us by email, in which case we may retain the content of your email messages together with your email address and our responses; and
  3. by booking a table, ordering a takeaway online using our Delivery service, or applying for a job with us; and
  4. through any preferences and areas of interest as advised by you on subscribing to our online services; and

3. Cookies

3.1 Similar to other commercial websites, our Website uses a technology called "cookies" and web server logs to collect information about how our Website is used. A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies

3.2 Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our Website, and the websites visited just before and just after our Website.

3.3 Cookies, in conjunction with our web server's log files, allow us to calculate the aggregate number of people visiting our Website and which parts of the website are most popular. This helps us to gather feedback so that we can improve our Website and better serve our customers. Cookies do not allow us to gather any personal Information about you and we do not generally store any personal Information that you provided to us in your cookies.

3.4 We may use ‘session’ cookies which enable you to carry information across pages of the Website and avoid having to re-enter information. Session cookies enable us to compile statistics that help us to understand how the Website is being used and to improve its structure.

3.5 We may also use ‘persistent’ cookies which remain in the cookies file of your browser for longer and help us to recognise you as a unique visitor to the Website, tailoring the content of certain areas of the Website to offer you content that match your preferred interests.

3.6 You can refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the Website.

3.7 Please note that where we feature third party advertisements on our Website our advertisers may also use cookies, over which we have no control.

4. Phishing

4.1 Phishing is an attempt to steal personal and financial information from a site user through spoof and scam emails. Users are tricked to enter confidential information like their credit card numbers, usernames and passwords. If you receive such phishing emails by anyone claiming to be associated with Udon Cafe, report the incident to us immediately, preferably in writing, on the following address [ info@udoncafe.co.uk ].

5. How Do We Use The Information That You Provide To Us?

5.1 We use your Information in the following ways:

  1. to ensure that content from our Website is presented in the most effective manner for you and your computer or device;
  2. to allow you to register with us and create an account or order any products and services available on our Website where you choose to do so;
  3. to notify you about changes to our service;
  4. in accordance with your wishes as communicated to us at the point of Registration;
  5. if you have given your consent at the point of Registration, to contact you with information about products, services and special offers that you request from us, or that we feel may be of interest to you or to ask you to participate in one of our customer satisfaction surveys;
  6. to process your order;
  7. for statistical or survey purposes to improve the Website and its services to you;
  8. to answer your queries.

5.2 We may pass your Information to carefully selected third party organisations if we are under a duty to disclose or share your personal data to comply with any legal obligation or in order to enforce or apply our terms and conditions and other agreements or protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

5.3 You agree that you do not object to Udon Cafe contacting you for any of the above purposes whether by telephone, email, SMS or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

5.4 If we should engage third party payment processors to process the payment of your online order, those third party processors may store your payment card details to speed up your transaction time.

6. How Can You Access And Correct Your Information?

6.1 If you wish to edit or update your personal details with Udon Cafe, write to us at 106C Finchley Road, London NW3 5JJ.

7. Your Consent

7.1 By using our Website you consent to our collection and use of the Information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our Website or otherwise notify you to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.

8. Security

8.1 We strive to maintain the highest security standards. However, the use of internet is not completely secure. This means we cannot guarantee you that your information is completely secure over the internet. Any information you provide us is given at your own risk.

8.2 To ensure your account is safe from hackers make sure your password is at least 8 characters long, includes upper case and lower case characters, numbers and special characters.

8.3 Passwords should not include your first name or surname, numbers in sequence and your birth date.

8.4 Do not share your password with anyone even if that person claims to be from Udon Cafe.

8.5 In case you forget your password, just enter your email address on our ‘Forgotten your password’ page and we will send your password information with instructions.

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